You want to choose a collision repair shop that has years of experience working on cars like yours to ensure that the workmanship will be of high quality, particularly if specialized parts are needed.
When you’re checking out a repair center, you should visit the location first before repairs begin—likely when you’re having, an estimate completed. A reputable shop will be proud of their facilities and team, and this will show clearly in the lobby. Look for neatness and organization.
Don’t be afraid to ask questions about how the shop plans to repair your vehicle. Find out if they use state-of-the-art technology and techniques for vehicle maintenance service. Here are some example questions that may be useful to ask:
How much is my deductible?
If my frame is bent can my vehicle still be repaired?
Will you be able to match the original paint on my car?
Will the parts align with the rest of the vehicle?
Will the airbags be replaced?
What if damage is found during the repair that is not on the original estimate?
What do I do if my vehicle is not drivable?
Will I be provided with a rental car?
How long will repairs take?
Your insurance policy will likely have specifics about what parts the shop will use on your vehicle. If you are choosing to pay out of pocket, and not use insurance, you may wish to speak with your repair shop to find out if and where they will be using original equipment manufacturer (O.E.M.) replacement parts or if they will use aftermarket or recycled parts. In many cases, shops will use O.E.M. parts for structural components and salvaged parts for non-structural components.